How to Apply for a Certificate of Good Conduct in Kenya

Applying for a Certificate of Good Conduct in Kenya through the eCitizen portal is a straightforward process. Here’s a step-by-step guide to help you navigate through it.

Requirements

Before you start the application process, ensure you have the following documents:

1. Original and Copy of National ID or Passport: These are essential for identification purposes.
2. Original and Copy of Work or Residence Permit: This applies to foreigners living in Kenya.

Application Process

Here’s how you can apply for a Certificate of Good Conduct:

1. Log In or Create an Account on the eCitizen Portal:

• Visit the eCitizen portal.
• If you don’t have an account, create one by providing your personal details.
• If you already have an account, simply log in.

1. Fill Out the Application Form:

• Navigate to the Directorate of Criminal Investigations (DCI) section.
• Click on “Get Service” and then “Make Application”.
• Complete the application form with accurate details, including your personal information, contact information, and reason for application.
• Upload a recent passport-sized photo and a clear photocopy of your ID.

1. Pay the Application Fee:

• The application fee is Ksh 1,050. This includes Ksh 1,000 for the certificate and Ksh 50 as a convenience fee.
• Payment can be made via M-Pesa.

1. Choose a Location for Fingerprinting:

• Select a location for fingerprinting from the available options on the portal.
• Book an appointment for fingerprinting at a designated Huduma Centre or DCI office.

1. Visit the Selected Location for Fingerprinting:

• On the appointment day, visit the selected location with your original documents.
• Have your fingerprints taken as part of the application process.

1. Processing and Collection
2. The processing of your Certificate of Good Conduct takes approximately 1–2 weeks, but this timeline may vary depending on the location.
3. You’ll receive a notification via email or SMS when the certificate is ready for download or collection.

1. Download or Collect the Certificate:

• You can download the certificate from the eCitizen portal.
• Alternatively, you can collect the physical certificate from the DCI office.

Additional Service (Optional)

If you need help with the application process, you can pay Ksh 1,400 through M-Pesa to 0115690990 (name: Elijah Khamala). Here’s what you need to do:

1. Send Money: Make the payment to 0115690990.
2. Send Details: Share the following details via WhatsApp to the same number:

• Full Name
• Phone Number
• Email Address
• Password for your eCitizen account

We will complete the application on your behalf and send you the receipts and documents obtained from the eCitizen portal. For more details, you can WhatsApp Divas College at 0115690990

Contacting the Directorate of Criminal Investigations (DCI)

If you have any queries or need further assistance, you can contact the DCI through the following methods:

• Visit the Nearest DCI Office: For in-person assistance.
• Write a Letter: Address it to the Director, P.O. Box 30036, Nairobi.
• Email: Send your inquiries to director@dci.go.ke.
• Call FICHUA: Dial 0800722203 for assistance.